Lucky Elk Shop is committed to delivering your products quickly, safely, and reliably. All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order is confirmed and another email once your package has shipped, including tracking details so you can monitor its progress.
Delivery times vary depending on your location and chosen shipping method. Standard delivery typically takes 5–10 business days, while expedited options may be available at checkout. Please note that delivery times are estimates and may be subject to delays beyond our control, such as weather conditions, customs checks, or courier service interruptions.
Refunds & Returns
We want you to be completely satisfied with your purchase. If you receive an incorrect, defective, or damaged product, please contact our support team within 7 days of delivery. We may require photos of the issue to process your claim. Depending on the situation, we will provide a replacement product, store credit, or a full refund.
To be eligible for a return, products must remain unopened, unused, and in their original packaging. Once a return is approved, customers are responsible for return shipping costs unless the return is due to our error. Refunds will be issued back to your original payment method once the returned product is received and inspected.
Please note that consumable products, including vape disposables and related goods, cannot be returned or refunded once opened due to health and safety regulations. For this reason, we encourage you to review your order carefully before checkout.